A critical, but often overlooked, component of any client relationship program is garnering feedback from clients.
Your clients are in the best position to identify your relative strengths and weaknesses and to highlight your distinctive points of difference. Having a formal client feedback program shows your clients that you truly care about your relationship.
Importantly, any feedback should be provided “at arms length” – that is, to an independent third party – in order to maintain integrity in the process.
We have significant experience in designing and implementing different client feedback programs for many firms and would be happy to talk to you about your needs.
